Baylor College of Medicine

Desktop Phones FAQs

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Answers to frequently asked questions about Desktop phone services.

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How do I order a phone for a new employee?

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Equipment can be ordered by completing the online Customer Service Order Form.

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Who do I contact to get help with my phone?

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Call us at 713-798-4425.

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How long does it take to complete my order?

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Most orders can be completed within 5 business days. Orders for dedicated lines and vendor circuit moves and changes can take considerably longer.

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Can I get my order processed any sooner than five (5) business day?

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Yes. A $75 expedite fee applies for orders that need to be completed outside of our normal SLA.

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What additional hardware and software are available?

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There may be additional items available depending on the type of equipment that you are using. For information on additional items please contact Telecommunications Services at 713-798-4425 or email us at telecom@bcm.edu.

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What are the rental and installation rates for phones and other hardware?

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Our current pricing can be obtained here.

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Where can I find the user guide for my telephone?

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All desktop phone guides are available here.