Department of Pediatrics

Patient Communication Guide


Communicating with Pediatric Patients and their Families: The Texas Children's Hospital Guide for Physicians, Nurses and other Healthcare Professionals is a free, online resource for healthcare professionals. From the introduction:

The primary reason for creating this book was to assist healthcare professionals in communicating with pediatric patients and their families, especially in difficult situations, thereby decreasing miscommunication, lessening patient anxiety and discomfort, helping patients and families deal with bad news and uncertainty, and improving patients’ adherence to management plans. The guide will help healthcare professionals convey compassion and empathy and improve patient satisfaction with the care they receive.

Download file


  • Debra L. Palazzi, M.D., M.Ed.
  • Martin I. Lorin, M.D.
  • Teri L. Turner, M.D., M.P.H., M.Ed.
  • Mark A. Ward, M.D.
  • Antonio G. Cabrera, M.D.