Distance Learning Student Complaints

Institutions that offer distance learning courses are required to provide information regarding the student complaint process in each state. Student complaints regarding distance learning issues should first be brought to the attention of the institution. If the institution’s grievance process does not satisfactorily address the student’s concerns, the following options are available:

Out-of-state distance learning students who reside in NC-SARA member states may contact the Texas Higher Education Coordinating Board.
Distance learning students who reside in non-SARA member states may contact the higher education authority in their home states. The list below is a directory of relevant agencies and offices by state.
Get information about SARA Student Complaints.

Directory by State
State	Contact Information
Alabama	Alabama Commission on Higher Education Phone: 334-242-1998 Alabama Department of Postsecondary Education Office of Private School Licensing Division Phone: 334-293-4654
Alaska	Alaska Commission on Postsecondary Education Phone: 800-441-2962
Arizona	Arizona State Board for Private Postsecondary Education Phone: 602-542-5709
Arkansas	Arkansas Department of Higher Education Phone: 501-371-2000
California	California Bureau for Private Postsecondary Education Phone: 888-370-7589
Colorado	Colorado Department of Higher Education Phone: 303-862-3001
Connecticut	Connecticut Office of Higher Education Phone: 860-947-1800
Delaware	Delaware Department of Education – Higher Education Office Phone: 800-292-7935
District of Columbia	District of Columbia Higher Education Licensure Commission Phone: 202-727-6436
Florida	Commission for Independent Education Florida Department of Education Phone: 850-245-3200
Georgia	Georgia Nonpublic Postsecondary Education Commission Phone: 770-414-3300
Hawaii	Hawaii Post-Secondary Education Authorization Program Phone: 808-586-7327
Idaho	Idaho State Board of Education Phone: 208-334-2270
Illinois	Illinois Board of Higher Education Phone: 217- 782-2551
Indiana	Indiana Commission for Higher Education Phone: 317-464-4400
Iowa	Iowa College Student Aid Commission Phone: 877-272-4456
Kansas	Kansas Board of Regents Phone: 785-430-4240
Kentucky	Kentucky Council on Postsecondary Education Phone: 502-573-1555
Louisiana	Louisiana Office of the Attorney General - Office of Consumer Protection Phone: 800-351-4889
Maine	Maine Department of Higher Education Phone: 207-624-6600
Maryland	Maryland Higher Education Commission Phone: 410-767-3300
Massachusetts	Massachusetts Department of Higher Education Phone: 617-994-6950
Michigan	Michigan Department of Licensing and Regulatory Affairs Phone: 517-241-9223
Minnesota	Minnesota Office of Higher Education Phone: 800-657-3866
Mississippi	Mississippi Commission on College Accreditation Phone: 601-432-6372
Missouri	Missouri Department of Higher Education Phone: 573-526-1577
Montana	Montana University System - Office of the Commissioner of Higher Education Phone: 406-444-6570
Nebraska	Nebraska Coordinating Commission for Postsecondary Education Phone: 402-471-2847
Nevada	Nevada Commission on Postsecondary Education Phone: 702-486-7330
New Hampshire	New Hampshire Department of Education Phone: 603-271-3494
New Jersey	New Jersey Secretary of Higher Education Phone: 609-292-4310
New Mexico	New Mexico Higher Education Department Phone: 505-476-8400
New York	New York State Education Department – Office of College and University Evaluation Phone: 518-474-1551
North Carolina	University of North Carolina Board of Governors Phone: 919-962-4550
North Dakota	North Dakota University System Phone: 701-328-2960
Ohio	Ohio Department of Higher Education Phone: 614-466-6000
Oklahoma	Oklahoma State Regents for Higher Education Phone: 405-225-9100
Oregon	Oregon Higher Education Coordinating Commission Phone: 503-947-5716
Pennsylvania	Pennsylvania Department of Education Phone: 717-783-8228
Puerto Rico	Puerto Rico Council on Education Phone: 787-641-7100
Rhode Island	Rhode Island Board of Governors for Higher Education Phone: 401-456-6000
South Carolina	South Carolina Commission on Higher Education Phone: 803-737-2260
South Dakota	South Dakota Attorney General Phone: 605-773-4400
Tennessee	Tennessee Higher Education Commission Phone: 615-741-5293
Texas	See Distance Education at BCM web page
Utah	Utah Department of Commerce - Division of Consumer Protection Phone: 801-530-6601
Vermont	Vermont Agency of Education Phone: 802-479-1030
Virginia	State Council of Higher Education for Virginia Phone: 804-371-2285

Directory by State (continued)
State	Contact Information
Washington	Washington Student Achievement Council Phone: 360-753-7800
West Virginia	West Virginia Higher Education Policy Commission Phone: 304-558-2101
Wisconsin	Wisconsin Educational Approval Board Phone: 608-266-1996
Wyoming	Wyoming Department of Education Phone: 307-777-6210