To ensure a successful and seamless LMS experience, most LMS performance issues can be resolved if you understand what is wrong and how to fix it. In this article, we will look at ways to resolve issues and what you can do to improve the LMS performance.
General troubleshooting solutions
Most technical problems are due to issues with the browser. For the smoothest experience, we recommend using the latest versions of Mozilla Firefox and Google Chrome.
- If you encounter an issue while using one of these two browsers, switch to the other and attempt the problematic task again. In most cases, you'll find you are able to proceed without further issue.
Clearing your web browser's cache is a simple and effective fix for problems of all sorts. For the best chance of success, include cached images and files, cookies, and browsing history, and select the "Past 24 Hours" or "Everything" time range. For more information go to the Clearing your browser's cache.
If you are running many tabs, especially logged in to an LMS from separate tabs, this can be difficult for a browser to handle. Please note simply exiting the browser completely is not sufficient, as when you reopen the browser, even after a restart, most browsers intentionally save your tabs to reopen them. Close all tabs and exit the browser for this to be a useful troubleshooting step.
You need a download speed of at least 5.5 Mbps. If you are using a satellite internet provider, you may experience timeouts, IP address issues, session problems, or course mail issues caused by latency.
Depending on which browser you are using, find the option for “cookies” under Tools/Options or Preferences. This will be especially important for third-party content, like SafeAssign and YouTube.
Some LMSs needs pop-up windows to run properly (such as Blackboard); threaded discussions, download links, and other tools rely on pop-ups to function.
Third-party plug-ins may be required to view certain content within your course. If these applications are needed, a notification and link should pop-up with a prompt to install a new plug-in.
In order for users to access Box links within Blackboard or other applications, they must request access from IT in advance. There are instructions on the Box Ed-Tech page under the Getting Started section.
To access classes and complete coursework using the core features of LMSs at BCM, your system must meet minimum requirements. Please note you must have Administrator access to your computer to install programs.
Who to contact for help
We've got your back
Go to the link below to submit a service request or resolve an issue. Login using your BCM username and password for access and select an Application.
Submit an Ed-Tech Form
Contacts for CAMS
- Contact Student Account Services: Email: sas@bcm.edu
- Contact Financial Aid: Email: financialaid@bcm.edu
- Contact Registrar's Office: Email: registrar@bcm.edu
Contacts for DaVinci Leo
- School of Medicine: curriculum@bcm.edu
- School of Health Professions: Physician assistant. leah.oren-palmer@bcm.edu
Contact the Blackboard Team: email Ed-Tech at ed-tech@bcm.edu
Contact the MedHUB Team: Contact the GME Office
Contact the Success Factors Team: For general questions about the LMS Learning@bcm.edu. If you experience any issues, submit a ticket at sf-support@bcm.edu
Contact the SimulationiQ Team: For issues, questions or concerns: Contact the SIM Center at sim-help@bcm.edu for assistance.
Contact the BCM Help Desk for login issues
Support Line: (713) 798-8737
Web: https://it.bcm.edu
For Wifi issues, send an email to: wi-fiissues@bcm.edu
(NOTE: If you have forgotten your password, please contact the BCM Helpdesk (713) 798-8737) or visit https://bcm.edu/myaccount) PDF: Microsoft Self-Service Password Reset (SSPR)