If you do not know how to address a specific problem you encounter as a student, consult the list of topics below or contact: GSBS-Help@bcm.edu.

GSBS Help is a valuable resource available for students or faculty!  All inquiries will be answered within 24 hours!

Academic Difficulties Related to Courses

  • Course lecturers
  • Course directors
  • Your graduate program director
  • Student tutors (seek advice from program director or program administrator to identify tutor)
  • Student study groups
  • Graduate School – Carolyn Smith, carolyns@bcm.edu

Adjusting to Graduate School

  • Your graduate program administrator
  • Other students in your program or lab
  • Graduate Student Council First Year Initiative
  • Your departmental representative on Graduate Student Council
  • International Services
  • Student Organizations, including ISSA Indian Students and Scholars Association or CSSA - Chinese Students & Scholars Association
  • Your graduate program director

Authorship Disputes

  • Your mentor
  • Your graduate program director
  • Chairman of your mentor's department

Career Advice

Course Schedules or Requirements

  • Your graduate program director or program administrator
  • Graduate School – Carolyn Smith, carolyns@bcm.edu

Disability Services

Please see the Student Disabilities website.

Experiments that Don't Work

  • Your mentor
  • People in your lab or other labs doing similar experiments
  • Graduate student listserv
  • Thesis committee members

Fees or Student Accounts

  • Your graduate program administrator
  • Office of Financial Services - (713) 798-4322

Financial Aid

  • Office of Student Financial Aid - (713) 798-4603

Health Insurance

  • Baylor Human Resources Benefits Office - (713) 798-1500
  • Your graduate program administrator

Individual Development Plan

The BCM Graduate School of Biomedical Sciences has developed a process to implement Individual Development Plans (IDPs) for all of our trainees (IDP Instructions).  Its utilization begins July 1, 2014.  Importantly, at the first Thesis Advisory Committee meeting, the student and mentors should indicate on the student's Status Report that they have begun the process and discussed the results of the self-assessment (step 1).  

International Students

  • International Office - (713) 798-4604
  • Your graduate program administrator
  • ISSA - Indian Students and Scholars Association
  • CSSA - Chinese Students & Scholars Association
  • Graduate School - Melissa Houghton, (713) 798-4031, melissah@bcm.edu


  • Other members of your laboratory
  • Your thesis committee members
  • Your graduate program director



  • Your graduate program administrator
  • Your department payroll staff


  • Your graduate Program Administrator
  • Graduate School Office - Melissa Houghton, (713) 798-4031, melissah@bcm.edu

Resolution of Conflicts or Concerns

If you have a concern your first resource should be your thesis advisor, the program administrator, or the program director. Other resources include members of the program Graduate Education Committee, course lecturers and course directors. You may also ask to meet with one of the Graduate School deans.

If the situation remains unresolved, you may want to consider a visit to the Ombuds Office. The Ombuds Office is a confidential, informal, independent, and neutral place to discuss concerns, resolve disputes, manage conflicts, and increase skills regarding communication, negotiation and problem solving. You may reach out to the Ombuds Office as a first step, a last resort, or at any point along the way. You may also reach out anytime you would like to discuss something confidentially and aren’t sure where to go. Visit the Ombuds Office website to learn more about what an ombuds is and how an ombuds may be able to help you.

Additional resources are also available on the Living Our Values website.

To formally report a concern, issue or grievance, visit the Student Grievances website.

Stay Informed

Emergency Notification System

In the event of an emergency, the Baylor community is notified via our website, the employee information line at (713) 798-4444, and through social media and local news channels. Emergency information will also be shared through the Baylor Emergency Notification System (ENS) as needed. To keep your information updated, visit the ENS site (login required).


Baylor College of Medicine and the Texas Medical Center have security offices and services dedicated to protecting their communities. The Baylor Security Office is responsible for monitoring the campus complex. During working hours, security staff secures major entrances and exits. After hours, all exterior doors are secured and controlled remotely. The Texas Medical Center provides after-hours escorts when shuttles are not operating, greater detail may be found at the Baylor Security Office website.

Student Services

Services for graduate students are offered by the Graduate School of Biomedical Sciences and by Baylor College of Medicine. Students are encouraged to visit the Office of Student Services website for updated listings of services provided by the College.

Thesis Committee

  • Your mentor
  • Other thesis committee members
  • Your graduate program director

Wellness Services

Mental health wellness services are available to all students. Services are independent of the Graduate School, and are confidential and free of charge. To find out more information about the Baylor College of Medicine Student and House Staff Mental Health Service and services offered by WellConnect, please visit the Mental Health Wellness website. Information about Physical Wellness services including the on campus gym and Baylor Express Clinic are located on the Physical Wellness website.