Education

Student Appeals and Grievances

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The leadership, faculty and staff of Baylor College of Medicine are all here to support and help you on your journey to becoming a leader in your chosen profession. In the event you have a concern, we have created several pathways for you to receive help.

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Informal Pathways for Resolution

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We encourage that student complaints be resolved, if possible, by the student and the individual (student, faculty, trainee, and/or staff) most closely related to the complaint.

If no resolution is established, the student may ask her/his supervisor, program director, or dean for assistance.

The ombudsman is another resource who provides confidential discussion of any Baylor related concern, including interpersonal conflict or misunderstandings, and academic or administrative concerns. View the Office of the Ombuds for more information.

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Formal Pathways for Resolution

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If the complaint cannot be informally resolved by the supervisor, program director, or dean, the student must be directed to the Integrity Hotline and recommended to file a written appeal or grievance.

Read the Student Appeals and Grievances Policy and Student Grievances Process for additional details.

At any point, a student may choose to file an appeal or grievance utilizing the Integrity Hotline (phone number or web portal). To file a grievance by phone, call toll free at (855) 764-7292. An operator will document all the information regarding your grievance. If you are not filing anonymously, the operator will also document your personal information. Once all the information is obtained, the operator will file on your behalf.

To file an appeal or grievance online, go to the Integrity Hotline Web Portal. Select the category that best matches your concern.

You may choose to identify yourself or to file anonymously. If you choose to file anonymously your confidentiality will be protected to the limit of the law and within the scope of certain program accreditation requirements.

Once the appeal or grievance has been filed (via phone or online), you will be asked to create a password. You will be assigned a tracking number, called a Report Key. You may use your Report Key and your password to log back into the Integrity Hotline Web Portal to check status, answer follow up questions (if any) or submit new information.

Written appeals and grievances are handled in accordance with the College’s policy on student appeals and grievances. Written grievances filed through the Integrity Hotline shall follow prescribed appeal and grievance resolution procedures for written appeals and grievances based upon the nature of the complaint: grade appeal, adverse academic action appeal, other academic issues academic student misconduct, student services, curriculum, and non-academic student professionalism/mistreatment.

Grade Appeals and Adverse Academic Action Appeals must be submitted within ten calendar days of the grade/action posted.

The Office of Compliance will work closely the Office of the Provost to triage student appeals and grievances.

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Living Our Values

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Baylor College of Medicine is committed to the values of integrity, respect, teamwork, innovation, and excellence. Despite our best efforts and intentions, there may be times when actions are taken by members of the College community that do not align with our values. Find resources to help you with interpersonal or personal challenges.

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Appeal and Grievance Filing

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To file a written grievance call (855) 764-7292 or go to Integrity Hotline Web Portal.

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No Retaliation

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Baylor community members are prohibited from retaliation. View the policy. (BCM Intranet Login Required)

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Grade Verification and Grade Appeal

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Have a concern or question about a grade? Learn about Baylor's grade verification and grade appeal processes.

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Student Appeals and Grievances Policy Highlights

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View a Three-Year summary of reports related to the Student Appeals and Grievances Policy. (BCM Intranet Login Required)

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Student Grievances Process

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Read the Student Grievances Process for additional details.