Institutions that offer distance learning courses are required to provide information regarding the student complaint process in each state. Student complaints regarding distance learning issues should first be brought to the attention of the institution. If the institution’s grievance process does not satisfactorily address the student’s concerns, the following options are available:
• Distance learning students who reside in non-SARA member states may contact the higher education authority in their home states. The list below is a directory of relevant agencies and offices by state.
Washington Student Achievement Council
West Virginia Higher Education Policy Commission
Wisconsin Educational Approval Board
Wyoming Department of Education