Institutions that offer distance learning courses are required to provide information regarding the student complaint process in each state. Student complaints regarding distance learning issues should first be brought to the attention of the institution. If the institution’s grievance process does not satisfactorily address the student’s concerns, the following options are available:

• Out-of-state distance learning students who reside in NC-SARA member states may contact the Texas Higher Education Coordinating Board.

• Distance learning students who reside in non-SARA member states may contact the higher education authority in their home states. The list below is a directory of relevant agencies and offices by state.

Directory by State

State

Contact Information

Alabama

Alabama Commission on Higher Education 
Phone:  334-242-1998

Alabama Department of Postsecondary Education Office of Private School Licensing Division 
Phone:  334-293-4654

Alaska

Alaska Commission on Postsecondary Education
Phone:  800-441-2962

Arizona

Arizona State Board for Private Postsecondary Education
Phone:  602-542-5709

Arkansas

Arkansas Department of Higher Education
Phone:  501-371-2000

California

California Bureau for Private Postsecondary Education
Phone:  888-370-7589

Colorado

Colorado Department of Higher Education
Phone:  303-862-3001

Connecticut

Connecticut Office of Higher Education
Phone:  860-947-1800

Delaware

Delaware Department of Education – Higher Education Office
Phone:  800-292-7935

District of Columbia

District of Columbia Higher Education Licensure Commission
Phone:  202-727-6436

Florida

Commission for Independent Education Florida Department of Education
Phone:  850-245-3200

Georgia

Georgia Nonpublic Postsecondary Education Commission
Phone: 770-414-3300

Hawaii

Hawaii Post-Secondary Education Authorization Program
Phone:  808-586-7327

Idaho

Idaho State Board of Education
Phone:  208-334-2270

Illinois

Illinois Board of Higher Education
Phone:  217- 782-2551

Indiana

Indiana Commission for Higher Education
Phone:  317-464-4400

Iowa

Iowa College Student Aid Commission
Phone:  877-272-4456

Kansas

Kansas Board of Regents
Phone:  785-430-4240

Kentucky

Kentucky Council on Postsecondary Education
Phone:  502-573-1555

Louisiana

Louisiana Office of the Attorney General - Office of Consumer Protection
Phone:  800-351-4889

Maine

Maine Department of Higher Education
Phone:  207-624-6600

Maryland

Maryland Higher Education Commission
Phone:  410-767-3300

Massachusetts

Massachusetts Department of Higher Education
Phone:  617-994-6950

Michigan

Michigan Department of Licensing and Regulatory Affairs
Phone:  517-241-9223

Minnesota

Minnesota Office of Higher Education
Phone:  800-657-3866

Mississippi

Mississippi Commission on College Accreditation
Phone:  601-432-6372

Missouri

Missouri Department of Higher Education
Phone:  573-526-1577

Montana

Montana University System - Office of the Commissioner of Higher Education
Phone:  406-444-6570

Nebraska

Nebraska Coordinating Commission for Postsecondary Education
Phone:  402-471-2847

Nevada

Nevada Commission on Postsecondary Education
Phone:  702-486-7330

New Hampshire

New Hampshire Department of Education
Phone:  603-271-3494

New Jersey

New Jersey Secretary of Higher Education
Phone:  609-292-4310

New Mexico

New Mexico Higher Education Department
Phone:  505-476-8400

New York

New York State Education Department – Office of College and University Evaluation
Phone:  518-474-1551

North Carolina

University of North Carolina Board of Governors
Phone:  919-962-4550

North Dakota

North Dakota University System
Phone:  701-328-2960

Ohio

Ohio Department of Higher Education
Phone:  614-466-6000

Oklahoma

Oklahoma State Regents for Higher Education
Phone:  405-225-9100

Oregon

Oregon Higher Education Coordinating Commission
Phone:  503-947-5716

Pennsylvania

Pennsylvania Department of Education
Phone:  717-783-8228

Puerto Rico

Puerto Rico Council on Education
Phone:  787-641-7100

Rhode Island

Rhode Island Board of Governors for Higher Education
Phone:  401-456-6000

South Carolina

South Carolina Commission on Higher Education
Phone:  803-737-2260

South Dakota

South Dakota Attorney General
Phone:  605-773-4400

Tennessee

Tennessee Higher Education Commission
Phone:  615-741-5293

Texas

See Distance Education at BCM web page

Utah

Utah Department of Commerce - Division of Consumer Protection
Phone:  801-530-6601

Vermont

Vermont Agency of Education
Phone:  802-479-1030

Virginia

State Council of Higher Education for Virginia
Phone:  804-371-2285

Directory by State (continued)

State

Contact Information

Washington

Washington Student Achievement Council
Phone:  360-753-7800

West Virginia

West Virginia Higher Education Policy Commission
Phone:  304-558-2101

Wisconsin

Wisconsin Educational Approval Board
Phone:  608-266-1996

Wyoming

Wyoming Department of Education
Phone:  307-777-6210