Ed-Tech Resources FAQs

Blackboard uses Single Sign-On (SSO) so you'll need to use your BCM username and password.

For more information visit the Student Blackboard Page

Yes, you can access Blackboard from home.

Some online items (MDConsult, UpToDate) can be accessed through the Baylor Virtual Private Network (VPN). Directions for setting up a VPN connection are located on the IT web site.

A VPN connection provides off-campus access to BCM's subscriptions such as UpToDate. 

Virtual Private Network (VPN)

Description: Baylor College of Medicine’s VPN solution allows employees/students who are connected to the Internet through their own private connection (DSL, cable modem, AT&T U-verse, etc.) to access BCM computing resources as if they were physically connected to Baylor’s network.

Availability: In order to use a VPN connection, you will be required to install and configure the VPN software on the computer that you will use to remotely connect to the Baylor network. BCM Office of Information Technology provides the VPN software client and the instructions to download and install it.

Multi-Factor Authentication (MFA)

Six-digit token created by Google Authenticator for BCM authentication.

• Multi-Factor Authentication is required to connect to VPN, Webmail, and other systems.
• View Instructions to obtain Multi-Factor Authentication access on the BCM intranet site.

Contact the BCM Help Desk for issues
Support Line: 713-798-8737
Web: https://it.bcm.edu

(NOTE: If you have forgotten your password, please contact the BCM Helpdesk (713) 798-8737) or visit https://bcm.edu/myaccount) PDF: Microsoft Self-Service Password Reset (SSPR)

Baylor College of Medicine's IT Support department is responsible for email accounts on the campus. Please call 713-798-8737 between the hours of 8 a.m. - 5 p.m. to report problems.

(NOTE: If you have forgotten your password, please contact the BCM Helpdesk (713) 798-8737) or visit https://bcm.edu/myaccount) PDF: Microsoft Self-Service Password Reset (SSPR)

BCM has two WiFi channels:

• BCM Guest - must accept the user policy before gaining access. Not all resources are accessible while connected to Guest.
• BCM Wifi - must use your BCM username and password for access to all resources.

Contact the BCM Help Desk for password issues
Support Line: 713-798-8737
Web: https://it.bcm.edu

For Wifi issues, send an email to: wi-fiissues@bcm.edu

(NOTE: If you have forgotten your password, please contact the BCM Helpdesk (713) 798-8737) or visit https://bcm.edu/myaccount) PDF: Microsoft Self-Service Password Reset (SSPR)

For more information go to BCM’s Wi-Fi Guide: Initial Connection and Basic Troubleshooting

Log on the ASC distributed computers with your Enterprise Computing Account (ECA) Baylor College of Medicine E-mail user name and password. This is issued to you when you arrive on campus.

An Enterprise Computing Account (ECA) is the basic account issued to all Baylor College of Medicine faculty, staff, and students, as well as other people associated with Baylor College of Medicine under special circumstances. This account is primarily used for checking email, dialing directly into Baylor College of Medicine's network, or accessing some of the enterprise resources that require user authentication.  

If you can not logon to the computer with your ECA account, check to make sure that you are logging in correctly (make sure that the CAPS LOCK key is not turned on – passwords are generally case sensitive). If this does not solve your access issue, contact the College’s Information Technology HELP DESK at 713-798-8737 or visit https://bcm.edu/myaccount) 

For more information, go to PDF: Microsoft Self-Service Password Reset (SSPR)

The BCM Help Desk  office hours are Monday, Wednesday, and Friday 8 a.m. – 5 p.m. You will be asked your ECA for identification.

Contact the BCM Help Desk for password issues
Support Line: 713-798-8737
Web: https://it.bcm.edu

(NOTE: If you have forgotten your password, please contact the BCM Helpdesk (713) 798-8737) or visit https://bcm.edu/myaccount) PDF: Microsoft Self-Service Password Reset (SSPR)

Ed-Tech provides limited hardware and software support for SHP, SOM, and GSBS students. Ed-Tech will configure wireless settings on a student’s laptop, so they may connect to Baylor’s wireless network. Ed-Tech will also help students download and install BCM provided software such as O365 and Cisco VPN. Ed-Tech does not provide hardware or software support other than the above mentioned.

Contact the BCM Help Desk for questions or issues
Support Line: 713-798-8737
Web: https://it.bcm.edu