At the Baylor College of Medicine Faculty Group Practice, we're working hard every day to bring our vision of healthcare to life. We want you to share in that vision, to understand your rights and to have the highest expectations when it comes to your care. While there will be times when it is not possible to achieve every goal during your visit, we are committed to making our vision a reality and providing the best care possible.
Be Treated with Respect
It is our privilege to serve every patient that comes through our door. We pledge to serve patients with consideration and without discrimination at all times.
Participate In Your Healthcare
You have the right to all the information you need to make the best possible decisions, including treatment options, test results, and an explanation of costs involved. You have the right to accept or reject a treatment plan. Your care will be improved if you participate in the decisions regarding your health.
Access Your Medical Record
Your electronic medical record can be accessed by you at any time using our MyChart application or by requesting a copy for a small administrative fee after completing our Release of Information Form which can be provided to you by anyone of our team members. Our Release of Information form is also on our website.
A Second Opinion
Do not hesitate to ask your healthcare provider if you want a second opinion. Many times, when a disease is serious, complex or demands a surgical intervention, patients seek a second opinion.
You have the right to talk in confidence with your healthcare providers and, within legal limits, to have your privacy protected at all time. Additional information about how Baylor College of Medicine protects the privacy of your information and your rights related to your healthcare information is located in the BCM Notice of Privacy Practices.
Have a Family Member with You
You may have a family member accompany you during your discussion with your healthcare provider.
Know the Names and the Titles/Roles of Our Staff
We expect our staff to wear identification badges. If you do not see a badge, please feel free to ask any of us for our name and our role (doctor, nurse, receptionist, etc.).
Have Your Advance Directive on File
Many patients develop "advance directives," or living wills. You can give this to your doctor and it will be filed in your medical record.
Be Examined In Private
Your provider may be working with a healthcare student. You have the right to request that your examination be completed without anyone else in the room (unless a chaperone is required for sensitive exams).
If you have any concerns about your visit to one of our Baylor College of Medicine facilities, you may:
- Contact the department you visited
- Submit your comments online
- Contact your Baylor College of Medicine Patient Advocate at (713) 798-7200
- Contact the Baylor College of Medicine Integrity Hotline at (855) 764-7292
- Contact the Texas Board of Medical Examiners
Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists and surgical assistants may be reported for investigation at the following address:
Texas Medical Board
333 Guadalupe, Tower 3, Suite 610
P.O. Box 2018, MC – 263
Austin, TX 78768-2018
Assistance in filing a complaint is available by calling (800) 201-9353
For more information, please visit the Texas Medical Board website.
Effective healthcare requires patient involvement and responsibility. To ensure the best possible treatment and results, we ask that you:
Provide as much information as possible about your health, medical history and insurance benefits. Tell us all you know about your present illness, health history, medications you are taking (including over the counter and herbal medications), medication allergies and anything else about your health that would help us treat you.
Communicate with us. Tell us if you do not understand what our staff is saying to you or if you do not understand your treatment plan. If you choose not to follow the treatment plan recommended, let your practitioner know of your decision.
Keep your appointments to ensure your care is complete.
Let us know as soon as possible if you need to cancel an appointment so we may offer your appointment time to another patient.
Accept responsibility for your actions if you decline treatment or do not follow your practitioner's instructions.
Ask your doctor or nurse when and how you will receive the results of tests and procedures.
Report unexpected changes in your condition to your practitioner.
Follow the clinic's rules and regulations.
Act in a manner that is respectful of other patients, our staff and clinic property.
Meet your financial obligation to Baylor College of Medicine and your practitioner.