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Healthcare: Eye Care (Ophthalmology & Optometry)

Billing / Financial

Master
Content

What is the cost of an initial visit?
Alkek Eye Center physicians are among the most renowned doctors worldwide. The cost of your visit will depend on your diagnosis, the service requested by your referring doctor and the service provided by your treating physician.

Who do I call if I don't understand my bill?
For your convenience, you may email the Billing Department with your question or call a patient account representative. Patient account representatives can be reached at (713) 798-6100.

Does Alkek Eye Center participate with my insurance plan?
Alkek Eye Center participates in several different insurance plans. Please refer to our financial policy or contact your insurance carrier to determine your benefits.

If I see a physician and a contact lens technician, is that considered two office visits with two co-pays?
This depends on your insurance coverage. Alkek Eye Center recommends that all patients consult with their insurance carrier to determine your covered benefits. All patients will be asked to pay for any services that are not covered by their insurance plan.

Do I need a referral from my primary care physician?
A referral or an authorization number is needed if you are a participant of a managed care insurance plan. Managed care plans include HMOs, EPOs and POSs. If your doctor has referred you to Alkek Eye Center, be sure to ask if a referral name or number is needed. If you are uncertain of the type of insurance plan you currently have or if a referral or authorization is needed, contact your insurance carrier prior to your visit. Patients are primarily responsible for obtaining referrals.

Will Alkek Eye Center send my clinic bill to my insurance company?
We will gladly file your bill with any insurance company for those services that are a covered benefit with your insurance plan.

How long will it take to settle my balance with the insurance company?
Generally, it takes from 60 to 90 days to obtain payment from an insurance carrier. We will work with the carrier for up to 90 days to resolve your bill. If it has not been resolved in that time, the bill becomes your responsibility.

What methods of payment do you offer?
Alkek Eye Center accepts VISA, MasterCard, American Express, personal checks, travelers checks and cash.