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Baylor College of Medicine

Technical Questions

Master
Terms

Item Term
Are meetings encrypted?

Item Definition

Yes, by default all meetings are encrypted. You will not need to modify your settings to enable encryption.

Item Term
Is BCM’s Virtual Private Network (VPN) required to access Zoom remotely?

Item Definition

No, you do not need to be connected via VPN.

Item Term
Do I need to install the browser plugin every time I join a meeting?

Item Definition

No, installation of the browser plugin is a one-time set up for each browser you use (Chrome, Internet Explorer, Firefox, Safari, etc.). You will be prompted to update the browser plugin for updates when needed.

Item Term
What are the supported operating systems?

Item Definition

Zoom supports the following: Windows 10, Windows 8/8.1, Windows 7, Windows Vista with SP1 or later, and Mac OS X with Mac OS 10.6.8 (Snow Leopard) or later.

Item Term
What are the supported web browsers?

Item Definition

Zoom supports the following: Internet Explorer 7+, Firefox, Chrome and Safari 5+.

Item Term
What are the supported tablet and mobile devices?

Item Definition

Zoom supports the following: Surface PRO 2 running Win 8.1, Surface PRO 3 running Win 10, iOS and Android devices and Blackberry devices.

Item Term
How do I test my device for Zoom compatibility?

Item Definition

Log on to Zoom at https://bcm.zoom.us with your BCM account, create and start a meeting for testing purposes. Be sure to invite someone to test with. Please contact the OIT Help Desk to address any issues.

Item Term
Why do I hear echo or feedback?

Item Definition

If you hear audio echo or audio feedback during your meeting, there are three possible causes:

- Participant has both the computer and telephone audio active

- Participants with computer or telephones speakers that are too close to each other or

- Multiple computers with active audio in the same conference room

Item Term
Why can’t I hear any audio when I plug my headset/microphone into the computer’s monitor?

Item Definition

If you are using an external headset, microphone, or webcam, plug the device into the main source (the computer or laptop). Do not plug it into the monitor’s USB connection; it must be connected directly into the computer or laptop.