If you are interested in booking Dr. Friedman to give a presentation to your healthcare group or clinic, email ProfessionalismMatters@bcm.edu or her assistant, Andrea Croft at firstname.lastname@example.org
The following are topics Dr. Friedman is available to give presentations on. Note that this is a partial list of topics frequently requested for Dr Friedman’s presentations and workshops.
Communication break downs are the most common cause of medical error, including medical and surgical complications. This talk will highlight three skill sets frequently heralded as pillars of emotional intelligence. Tips will be given on how all individuals can pay attention to these concepts and improve the quality of their communications and relationships at work.
IQ Got You Here EQ Will Get You There (Incorporating Emotional Intelligence In Your Professional Communications)
Communication break downs are the most common cause of medical error, including medical and surgical complications. This talk incorporates Emotional Intelligence in your Professional Communications and will highlight three skill sets frequently heralded as pillars of emotional intelligence. Tips will be given on how all individuals can pay attention to these concepts and improve the quality of their communications and relationships at work.
The Elegant Art of Giving and Receiving Feedback
Feedback is a key contributor for growth within medical education. As Medical Educators, we have had scant training on how to effectively give or receive feedback. Understanding the important role of feedback and how to optimize the information given and received in feedback will help physicians in medical education improve their effectiveness.
How to Keep the Fire... While Avoiding Burn Out
The incidence of burn out among health care professionals is reaching epidemic heights with international impact. This talk offers insights into the definition and etiology of burnout as well as an opportunity to take a self test to assess one’s level of burn out. Organizational contributions to individual burn out will be discussed. Tips to help at every level of their career journey, optimize their ability to manage burn out will be shared.
Where You Stand Depends On What You See
Discusses the neurological basis behind bias and delves into the dangers of stereotypes and biases.
The art of resolving conflict between and within organizations.
The Threads Among Us
The Threads Among Us is a workshop featuring a seven minute film which demonstrates common incivilities experienced by many working in medicine. The video is a springboard for a discussion of ways to improve understanding and kindness among members of the health care team. Team medicine has become increasingly important in the current care of patients. While we have focused on kindness in patient care, we frequently overlook the importance of treating others on the clinical teams with kindness. The concepts covered in this workshop include social contagion, the ladder of influence and the power of gratitude.