Help

If you cannot find the answer among the questions below, visit:

If none of these resources are helpful, Contact Us for email-based support. Please do not include any health data in your message.

General Information

What is a Tele-Education Review?

A Tele-Education Review is a way to learn more about your medical condition and possible treatment options. During your Tele-Education Review, you will see and talk with a physician in real time using video conferencing technology.

What do I need to participate in a Tele-Education Review with a physician?

You will need a desktop or laptop computer, smartphone, or tablet. Your computer or device must have an integrated or attached video camera and microphone. You must have an active Internet connection. Your computer or device must have Zoom Web Conferencing Software installed on it.

Please visit Connecting to Your Appointment for a more detailed overview.

What is a secure message?

Baylor College of Medicine uses secure messaging to protect your protected health information (PHI.) Secure messages are sent via email. The subject line contains "Secure Message from Telereview.org" and the sender is "no-reply@telereview.org."

If you are a first-time user to the Tele-Education Review service, you will need to create a username and a password before you can view  our first secure message to you. When the authentication process is complete, the secure email will be displayed in your Web browser.

As a registered user, you can access all subsequent messages with your username and password.

Can I use the Contact Us page to send medical questions to a physician?

No, the Contact Us page is only available for technical support questions. You should address all medical questions directly with the physician.

How do I transmit my medical records to the physician? Can I upload them via the website?

When your Tele-Education Review appointment is scheduled, the Baylor Patient Resource Center will give you guidance about how you may send your medical records to the physician.

If you wish to mail your medical records, send them at least one week before your appointment. Refer to the instructions from the Patient Resource Center for the mailing address and any other special instructions.

If you wish to upload your medical records, click on the link in the email from the Patient Resource Center, confirming your Tele-Education Review appointment. The link will take you to your personal appointment page where you will see two options for uploading medical records:
Upload Medical Images - Use this option for X-rays, ultrasounds, MRIs, mammograms, and other medical images. If the medical images are on a CD or a USB drive, follow the instructions to find and select the folder to upload in the pop-up box.
Upload Files - Use this option for all other medical records.

Using Your Desktop or Laptop

I want to use my computer or laptop, what are the minimum requirements?

Most modern computers running Windows, Mac, Linux or Chrome OS can be used to participate. 

You will need an integrated or attached video camera and microphone, an active Internet connection, and Zoom Web Conferencing Software installed on it.

We recommend setting up a test Zoom Meeting before your appointment to be sure everything is functioning as expected.

A full list of system requirements is available on Zoom's website.

Do I need to download any software?

Your computer needs the Zoom Teleconferencing Software installed. You will be prompted to download the necessary software when you start your Tele-Education Review. 

Download the latest Zoom Software.

Computer configurations vary, but, in general, you should not need any special permissions to install this software. 

How do I test my computer to learn if it is ready for the Tele-Education Review?

Set up a test Tele-Education Review.

What can I do if my video/camera isn't working?

1. Ensure all other programs that utilize the camera are not using the camera or are closed.

2. Reboot your computer to ensure that the camera is not being used by another application.

3. Visit your device's support and downloads page to update the camera driver.

What can I do if I my computer doesn't have a microphone?

The software used for the Tele-Education Review will give you calling options so you can call in from a phone.

Where can I get advanced troubleshooting help?

Visit Connecting to Your Appointment Page for detailed technical instructions

For advanced help, visit Zoom's Help Portal. This portal contains a wealth of knowledge that can be very useful even though it is not specifically tailored to our use case

You may Contact Us for email-based support. Please do not include any health data in your message.

Using Your Mobile Device

I want to use my mobile phone or tablet. What are the minimum requirements?

Most iOS (Apple) and Android smartphones and tablets have suitable capabilities and can be used for your Tele-Education Review.

You should verify that your device has:

An integrated or attached video camera and microphone, an active Internet connection, and the Zoom Mobile App installed on it.

The Zoom Mobile App is available for free at your device's App store. You can follow the links below or search for "Zoom Meetings."

Android (Google Play)
Apple's iOS (iTunes App Store)
Blackberry (Blackberry World)

Can I use cellular data on my device for the Tele-Education Review?

To ensure the best video quality, we recommend that you are connected by WiFi if possible. The amount of data consumed will be determined by the length of the appointment and the connection speed. 

If you participate via a mobile device running in 3G or 4G/LTE mode, the Zoom App will only send a maximum of 1 megabyte per minute of data.

If you are connecting from a device with a limited or pay-as-you-go data plan, you may wish to connect to a WiFi network before beginning your consultation as you may incur data charges.

How do I test my device to learn if it is ready for the Tele-Education Review?

Set up a test Online Zoom Meeting.