!

COVID-19 Response 

Access our COVID-19 Response homepage, with more information and resources during the COVID-19 pandemic, including what to do if you’re experiencing symptoms.

Baylor College of Medicine

Frequently Asked Questions

Master
Content

Get answers to frequently asked questions about services offered by Telecommunications Services.

Heading

What services are available?

Content

Telecommunications Services offer the following services to BCM users:

  • Audio/video conferencing
  • Cabling services
  • Cellular policy
  • Conference telephones
  • Desktop telephone services
  • Headsets
  • Long distance services
  • Pager services
  • Wireless email
  • Electronic Fax (E-Fax)
Heading

How long does it take to complete my order?

Content

Most orders can be completed within 5 business days. Orders for dedicated lines and vendor circuit moves and changes can take considerably longer.

Heading

Can I get my order processed any sooner than five (5) business day?

Content

Yes. A $75 expedite fee applies for orders that need to be completed outside of our normal SLA.

Heading

How can a request a service from OIT Telecommunications?

Content

Complete the online Customer Service Order Form.

Heading

How can I contact OIT Telecommunications?

Content

We can be reached at 713-798-4425.

Heading

Other FAQs

Content