Baylor College of Medicine

Frequently Asked Questions (Content Migration)

Master
Content

Find answers to frequently asked questions about file sharing and storage.

Heading

What are some upload considerations on the max file sizes offered with Box at BCM?

Content

Baylor and Box have partnered to offer upload for files sizes up to 15GB maximum. Here are a few considerations:

System Requirements:

  • Only upload one file at a time if the file size is greater than 5GB
  • Users need business-class Internet connection with upload and download speeds of 50Mbps or more (Note: a 10GB file would take around 30 minutes at 50Mbps)
  • If you have an archive of large files that you need to add to Box, contact OIT and we can support this migration in another method. The large file uploads should be used for individual files.
Heading

Known Issues with Uploading File Sizes larger than 15GB

Content

Internet Explorer v10 has a limit of 4GB per file. For Internet Explorer 7, 8 or 9, if the Flash plugin is installed the limit is 2GB. These limits do not apply if using the Upload Folders option, which uses Java. Go to the support link for more information on how to Upload Folders in Box.

Heading

How can I use FTP to migrate content to Box?

Heading

How do I install Box Sync on my computer?

Content
Heading

How do I install Box Sync on mobile devices?

Content
  1. Login to bcm.box.com.
  2. Click your name on the top right section of the screen.
  3. Select Account Settings.
  4. Click the Mobile & Sync tab.
  5. Click the Mobile & Sync tab.
  6. Run the installer.
  7. When the installation is complete, log in to the Box Sync client with your credentials. The My Box Files folder (Box Documents on a Mac) should also appear on your desktop.
Heading

What can I do from the web application that I cannot do from my desktop in the Box Sync client?

Content

Box Sync for Windows allows you to generate shared links and lock files from your desktop. This functionality is not yet available for Box Sync for Mac. The web application also allows you to assign tasks, leave comments, preview content, search and generate reports.

Heading

How can I sync the folder on my Desktop with my folder in Box.com?

Content
  • Log in to the Box Sync client
  • To sync a folder, click on Sync Folder to Desktop in the More Options menu from the web application.
Heading

Self-Help Resources

Content

Additionally, you can view or download guides and read answers to frequently asked questions.

Frequently Asked Questions

Box User Guide

Heading

Need More Training?

Content

See self-paced and live training options for using Box at BCM.