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Baylor College of Medicine

General Email Questions

Master
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How do I recover a permanently deleted email item to my mailbox?

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An item is unrecoverable for 30 days once it has been removed from the Deleted Items folder. If a folder was deleted, the contents, if recoverable, will be restored to the Deleted Items folder, but the folder or folder structure, will not be maintained. Recovery of deleted email messages must occur from the customer's mailbox. If you are using an Apple machine or secure IMAP, you will need to login to webmail or Citrix to recover deleted email messages.

  1. From a Windows Outlook client (including Outlook via Citrix) and O365 webmail, right-click on the Deleted Items folder and select "Recover Deleted Items." Items that are recoverable will appear here.
  2. Select the needed items and select the yellow envelope icon to restore.
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Why did I not receive an attachment sent to me in my BCM email?

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To prevent theft of your BCM information, Baylor College of Medicine Office of Information Technology may automatically remove attachment types that are considered a security risk from your email. You will be notified when an attachment is removed from your email.

File sharing with internal or external colleagues is very easy using BCM's Box@BCM Enterprise File Sharing & Collaboration tool. By inviting a colleague from outside the College to collaborate in a BOX@BCM folder that you’ve created, you can extend rights in different facets to that folder, including the ability to create, modify, and delete content as well as set the folder up with an email link that can then be used to email content and attachments directly into that folder. Additional information can be found at http://box.bcm.edu.

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Is VPN required to send and receive mail with Outlook?

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VPN is not required for Outlook to send and receive, even if you are outside of the Baylor network.

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Informational Links

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You can recover deleted items or email that you have deleted from your Office 365 or other Exchange-based email account using Webmail or Outlook (Windows only).

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I just received an email with an attachment from someone I do not know. Can I open the email and/or attachment?

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It is imperative that BCM personnel DO NOT open e-mails and attachments that you are not expecting.

Emails from unknown senders with attachments or hyperlinks may be of malicious nature. Do not open such emails and attachments. Ignore and delete.

If you have opened a suspicious attachment in an e-mail or have a suspicious e-mail in your Inbox, please contact the OIT Help Desk at 713-798-8737 or it-support@bcm.tmc.edu.

Taking the proper measures to protect the integrity and confidentiality of BCM information is our collective responsibility as good stewards.