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Genetic Labs

Houston, Texas

Genetic Laboratory
Medical Genetics Laboratories
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Cancellation Policy

Cancellation requests are processed only if Acceptable Cancellation Documentation* is received before 5 p.m. the next business from the day of sample receipt. Cancellation requests received after this time will not be honored. Please note, tests will be performed, charged, and reports issued if Acceptable Cancellation Documentation* is not received before the Cancellation Documentation due day (Please reference the table below to view the due day for receipt of Cancellation Documentation). The BCM-Medical Genetics Laboratories Cancellation Policy includes tests cancelled for billing (financial responsibility) issues.

*Acceptable Cancellation Documentation includes but is not restricted to: a signed Test Revision Authorization Form (TRAF); and/or a letter with a cancellation request on an official letter head. For questions regarding Acceptable Cancellation Documentation, please call 1-800-411-GENE (4363). Please fax Cancellation Documentation to 713-798-2787.

Instructions to Cancel a Test using the Test Revision Authorization Form (TRAF):

Please note, you may call Client Services 1-800-411-GENE (4363) or 713-798-6555 to initiate and fax a Test Revision Authorization Form (TRAF) directly to you. However, the Cancellation request will not be approved and/or processed until the completed and signed form is faxed to 713-798-2787 and received. Please reference the table below to view the due day for receipt of Cancellation Documentation.

BCM-MGL Cancellation Guide
Sample Receipt Day Cancellation Documentation Due Day
Monday Tuesday before 5 p.m. CST
Tuesday Wednesday before 5 p.m. CST
Wednesday Thursday before 5 p.m. CST
Thursday Friday before 5 p.m. CST
Friday Monday before 5 p.m. CST
Saturday Tuesday before 5 p.m. CST

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