You FIRST recognizes clinical employees

March 1, 2012

You FIRST winners for quarters one and two have been announced. You FIRST recognizes outstanding customer service by staff and physicians at all BCM Clinic locations. Staff members and faculty are recognized quarterly and then become finalists for the year-end awards in each category.

Read more about the You FIRST program on the BCM Intranet.

A list of winners and a comment from a nominator follows:

Quarter 1

Physician Winner:
Dr. Carl Giesler, associate professor, obstetrics and gynecology
"Dr. Giesler is very approachable, very friendly and always accessible. His rapport with the patients and the staff that work along with him is outstanding and should be recognized."

Leader Winner:
Donna Beck, manager, payment operations, orthopedic surgery/urology
"She has confidence in us and acknowledges us for an excellent job we are doing especially when she notices how busy we get, which makes us feel appreciated."

Clinical Winner:
April Leger, senior ophthalmic technician, ophthalmology
"She is extremely knowledgeable in her field, and uses that knowledge not only in patient testing, but helps other technical personnel develop their skills by teaching and demonstrating correct methods of performing specific skills sets for patient care."

Administrative Winner:
Susan Pilney, director, patient clinical systems, information technology
"Comes early; stays late – whatever is needed. Much of our success with clinical IT is because of her efforts."

BCM Partner Winner:
Yolanda Mendoza, administrative assistant, abdominal transplant

Best Suggestion:
LaCrista Edwards, nurse manager, medicine
"It would be a great idea to have pictures of leadership personnel that the patients could use, posted in the waiting rooms. For example: the clinical manager and front desk manager. The picture could have their name as the point of contact for any questions, concerns, suggestions, that the patients may have."

Dr. Carl Giesler
Dr. Carl Giesler
Donna Beck
Donna Beck
April Leger
April Leger
Donna Beck
Susan Pilney
Yolanda Mendoza
Yolanda Mendoza
LaCrista Edwards
LaCrista Edwards

Quarter 2

Physician Winner:
Dr. Garrett R. Lynch, professor, medicine – hematology/oncology
"All the patients love him. He takes time with each patient, makes sure the patient understands what he is trying to explain and asks if there are any questions. Very empathetic and caring. A special person."

Leader Winner:
LaCrista D. Edwards, nurse manager, medicine
"LaCrista always finds way to give kudos to her staff in the clinic and reward positive behavior. She also makes sure that leadership within the department of medicine is aware of how well her staff is doing."

Clinical Winner:
Twyla G. Hare, surgical technician, ambulatory surgery center
"Twyla stays late, works countless hours and is a role model for others"

Administrative Winner:
Anna M. Nunez, administrative coordinator II, medicine – infectious diseases
"Anna is a wonderful example of ingenuity and perseverance to staff and faculty that have come to know her"

BCM Partner Winner:
Carolina Zavala, cashier, Baylor Clinic Park Grill
"Carolina will go above and beyond to help our patients."

Best Suggestion:
Dr. Ramsey F. Markus, associate professor, dermatology
"We should modify our comment card usage. Many patients leave very positive comments about their doctors and support staff. Those comments are used only internally so the public does not know how great the doctors (and staff) at Baylor are. We should modify our comment cards so patients know that their comments may be put on our website (perhaps in the doctor's profile or in a separate section). Let's highlight the great care patients give! This would raise BCM's profile and patient confidence level in our mission."

Dr. Garrett R. Lynch
Dr. Garrett R. Lynch
LaCrista D. Edwards
LaCrista D. Edwards
Twyla G. Hare
Twyla G. Hare
Anna M. Nunez
Anna M. Nunez
Carolina Zavala
Carolina Zavala
Dr. Ramsey F. Markus
Dr. Ramsey F. Markus