The leadership, faculty and staff of Baylor College of Medicine are all here to support and help you on your journey to becoming a leader in your chosen profession. In the event you have a grievance, we have created several pathways for you to receive help. Baylor community members are prohibited from retaliation .
- We encourage that student grievances be resolved, if possible, by the student and the individual (student, faculty, and/or staff) most closely related to the grievance.
- If no resolution is established, the student may ask her/his supervisor, program director, or dean for assistance.
- The ombudsman is another resource who provides confidential discussion of any Baylor related concern, including interpersonal conflict or misunderstandings, and academic or administrative concerns.
- If the grievance cannot be informally resolved by the supervisor, program director, or dean, the student must be directed to the Integrity Hotline and recommended to file a written grievance.
Read the Student Grievances Policy.
At any point, a student may choose to file a grievance utilizing the Integrity Hotline (phone number or web portal). To file a grievance by phone, call toll free at (855) 764-7292. An operator will document all the information regarding your grievance. If you are not filing anonymously, the operator will also document your personal information. Once all the information is obtained, the operator will file on your behalf.
To file a grievance online, go to the Integrity Hotline Web Portal. Select the category that best matches your concern or grievance.
You may choose to identify yourself or to file anonymously. If you choose to file anonymously your confidentiality will be protected to the limit of the law and within the scope of certain program accreditation requirements.
Once the grievance has been filed (via phone or online), you will be asked to create a password. You will be assigned a tracking number, called a Report Key. You may use your Report Key and your password to log back into the Integrity Hotline Web Portal to check status, answer follow up questions (if any) or submit new information.
Written grievances are handled in accordance with the College’s policy on student grievances. Written grievances filed through the Integrity Hotline shall follow prescribed grievance resolution procedures for written grievances based upon grievance type (grade appeal, adverse academic action appeal, other academic or student services/conduct grievance, non-academic professionalism mistreatment).
Grade appeals and Adverse Academic Action Appeals must be submitted within ten business days of the grade/action posted.
The Office of Compliance will work closely the Office of the Provost to triage student grievances.
Due process involves providing students with a clear description of course expectations, including grading requirements, as well as behavioral and professionalism guidelines. Students may have questions about their final grade or the grading process. If students want to verify their final grade, they are first encouraged to meet with the course/clerkship directors informally to discuss those questions. After grade verification and discussion, the student may choose to proceed with a formal grade appeal if they believe they have received a grade unjustly. Grievances are not the same as disagreements. A student cannot file a grievance merely because s/he disagrees with the grade. A student can file a grievance if they believe the grade was unfair, for example, if it is felt to be an act of discrimination.