Performance Measurement

It creates the structure to provide the right people the right information at the right time so they can evaluate and understand their business.

1. Improve reporting governance

•  Agree on report owners
•  Document reports, measures, and data sources
•  Align reporting distribution methodology

2. Create simple reporting

•  Agree on measures
•  Align measures up and down the institution

3. Drive productive conversations

•  Focuses conversation on what matters
•  Sets and helps manage expectations

4. Act on results

•  Reward performance
•  Create improvement plans (people/process)