About Us

Performance Improvement


In a world where we are constantly innovating, it is important to embrace change and effectively adapt and improve to be able to thrive. If Baylor does not strive to do things better, faster and more economically, the College will be ultimately left behind. As a result, Baylor has recognized that skillfully managing change is crucial to our mission. Through the BIG team, Baylor has embarked on a journey to embed a culture of performance improvement.

One of the key business capabilities needed to facilitate change successfully is performance improvement, which leads to better execution of projects and quality project results.

Performance improvement has three components:

Project Management Approaches -  Making Sure It’s Done

Application of knowledge, skills, tools and techniques to meet project requirements

Process Improvement Approaches - Making It Better

Application of knowledge, skills, tools and techniques to improve accuracy, effectiveness, and or efficiency in business processes

Change Management Approaches - Making It Stick

Application of knowledge, skills, tools and techniques to empower people to change behavior and process to ensure success in project

Performance improvement refers to measuring the output of a particular business process or procedure, then modifying the process or procedure to increase the output, increase efficiency, or increase the effectiveness of the process or procedure. There are two routes to performance improvement: improve on the existing structures or reengineer in which we recognize the current structure is non-existent or irrelevant to create a new structure.

In order to successfully create and sustain performance improvement, BCM must first spend time on the most important initiatives through selection, prioritization and governance of BCM’s projects. This is referred to as portfolio management.

The BIG has adopted various methodologies to provide structure and guidance on the way a project should flow from beginning to end. See resources to access performance improvement templates.


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Have a question or concern?
Contact: Selina Wilbur or




Your feedback is truly valued, and will help identify and shape the improvements on which our team is focused.