Customer Satisfaction Questionnaire

1. Have you sent a sample to the Medical Genetics Laboratories in the past? Yes No

2. When did you last send a sample?

Select Within the past week Within the past month Within the past year Never

3. What volume of samples (all tests) have you sent to us in the past year?

Select 0-10 10-50 50-100 100-200 > 200

Please rate the following:

4. Format of laboratory reports: Satisfied Neutral Dissatisfied

5. Data interpretation of the reports: Satisfied Neutral Dissatisfied

6. Turnaround Time: Satisfied Neutral Dissatisfied

7. Availability of genetic counselors/lab directors to discuss results: Satisfied Neutral Dissatisfied

8. Overall satisfaction with the Medical Genetics Laboratories: Satisfied Neutral Dissatisfied

9. Please comment on any issues regarding specific lab services (i.e Biochemical genetic, cytogenetic, DNA Diagnostic or DNA Sequencing test services):

10. What could we do to improve our laboratory services?